Frequently Asked Questions (FAQs)

OCS8 is a fully legitimate and licensed online casino in Malaysia. We offer a premier online gaming experience with our state-of-the-art Live Dealer Casino, a wide variety of Slot Machine Games, Sports Betting, and more. Enjoy exhilarating online entertainment along with exclusive promotions, rewards, and a robust loyalty program.

Opening an account at OCS8 is simple and quick. Just visit our website at OCS8, click on the “JOIN” button, and follow the easy steps to complete your registration. You’ll be ready to start enjoying our exciting gaming options in no time.

OCS8 has made the account creation process quick, simple, and easy. On the home page of the OCS8 website, tap the “Join” button at the top right corner of the screen to be directed to the registration section. Please provide the following information:

• Username: Create a unique identifier for logging in.
• Password: Choose a password between 8 and 10 characters, including letters and at least two digits. Keep your password confidential.
• Full name: Ensure you submit the correct full name for payment authentication.
• Date of Birth: Enter a valid date for verification.
• Phone Number: Provide a valid phone number for better support and account security.
• Currency: Select the currency you wish to use for deposits, withdrawals, and wagering.

Please note that you must be above 18 years of age to create an account. You must also agree to the terms and conditions.

If you encounter a password error, ensure that your password meets the criteria: 8 to 10 characters with at least two digits. If the issue persists, please contact our Live Chat Customer Service Support for assistance.

At OCS8, your privacy and security are our top priorities. We are regulated and adhere to the highest data protection standards, ensuring that your sensitive information is never disclosed to third parties unless required by law or court order. OCS8 may share your information with our payment processing providers and financial institutions only to the extent necessary to complete transactions. All personal data is transmitted via Secure Socket Layer (SSL) 128-bit encryption and stored in secure environments inaccessible to the public. Access to this information is strictly controlled and limited.

To maintain the validity of your account, it is crucial to provide accurate details in your “Update Profile,” including your banking information, phone number, and email address. Ensure your contact information is correct before verification. If you need to update your email address or phone number, please contact our Live Support team before sending a verification request.

You are just a step away from placing bets at OCS8. To fund your account, use one of the following deposit options:

• Account transfer to your central bank account
• Help2Pay / EeziePay

OCS8 ensures quick crediting of funds to your account using these methods. We do not accept deposits via “Cheque” or “Bank Draft” (Company or Personal Cheque). Bank transfers are available from Malaysia regions. Funds will be processed and reflected in your Main Wallet once received by our bank.

Withdrawing funds from your OCS8 account is swift and efficient. Members in Malaysia can use the bank withdrawal option. To request a withdrawal, go to the “Bank” section under the Withdrawal menu, enter the amount you wish to withdraw, and provide your bank account information (bank name and bank account number). Members may need to provide identifiable images of their ID, bank statement, or a copy of their photographic ID for verification purposes.

Once we have all the required account details and verification information, your withdrawal request will be processed by our efficient team. The typical preprocessing time is approximately 25 minutes. The time it takes for the funds to reflect in your bank account depends on your bank’s processing times.

OCS8 does not charge any fees for deposits or withdrawals. However, your selected bank, e-wallet, or credit card company may have additional transaction fees that OCS8 does not absorb. Please check with your bank for specific transaction fees. OCS8 reserves the right to modify or withdraw offers and apply firm policies as per our terms and conditions.

OCS8 uses two main types of wallets: Main Wallet and Product Wallet. The Main Wallet balance reflects the total amount that can be withdrawn or transferred for betting transactions through various banking methods. Newly won deposits are automatically adjusted to this balance. The Product Wallet balance is used for betting on specific products/providers.

OCS8 promotions can be sent directly to your SMS or inbox, keeping you up-to-date with our latest offers. You can also visit our Promotions page to see the current offers or contact Customer Support for more information. Make sure to read the terms and conditions to ensure eligibility. To avoid missing out on great offers, each member must claim their promotions as instructed before the promotion period expires. Following the instructions ensures you enjoy the full benefits of OCS8 promotions.

Cash rebates are rewards given to OCS8 members based on their total daily wagers in selected games, such as Live Dealer Casino, Sports, Lottery, and Slots. Terms and conditions for promotions will apply.

Cash rebates for each game are determined by the member’s daily cumulative wagers. The daily stake calculation cut-off time is 23:59:59 (GMT +8). Our system calculates the rebate for each participant and credits it the next day.

There are no rollover conditions for withdrawing cash rebates. For more information or assistance, please contact Customer Service Support via Live Chat.

Log in to OCS8, select “Deposit,” go to “History,” and click on “Rebate/Cashback and Time.” You will see a remark indicating the cash rebates, along with the sum and correct turnover. All rebates will be credited to your account daily before 16:00:00 (GMT+8) after the promotion period expires.

The options available for play on OCS8 are:

• Live Casino
• Sports
• E-Sports
• Fishing
• Slot Games